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Microsoft and Concentrix


British customer relationship management specialist and IT vendor Concentrix is now providing Microsoft Dynamics CRM 4.0 as a hosted offering. Concentrix has been implementing Microsoft Dynamics CRM as an on-premise product within businesses for...
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A blurring between on premise and hosted CRM softw


Once upon a time it was pretty simple. If you wanted hosted CRM software you paid per person per month. If you wanted your CRM software in-house you purchased a perpetual license up...
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Microsoft CRM and Varicent, Oracle Siebel's CRM


Varicent Software , which sells incentive compensation and sales performance management products, has announced what company officials are calling "an integrated product" with Microsoft Dynamics...
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Google's 2009 EMEA Faculty Summit


Our Zurich office was proud to host Google's second annual EMEA (Europe, Middle East, and Africa regions) Faculty Summit last month. Eighty leading academics joined us from 66 universities in 24 countries for this three-day event....
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Getting a CRM education...


One of the points I made in a recent post on CRM requirements specification, was the part that education plays in CRM requirements gathering. In brief, the more people understand about the use of CRM technology, the better their contribution to the...
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Analytic on self-service and customer portal


It would be nice to be able to add a tracking code (Google, WebTrends, or Omniture) to self-service and customer portal screens so usage of these items could be analyzed. ...
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