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Research Question Mindmap Experiment


My project team is in the beginning stages of running some in-home research interviews right now, so I’ve been preparing the questions we want to ask and the activities we might want to try. I brainstormed, wrote lots of ideas down on stickies,...
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Devil’s Dictionary for High Tech - Part 1


The Devil’s dictionary is a book created in the early 20th century by American Ambrose Bierce containing sarcastic, ironic and witty re-definitions of words. e.g PAINTING, n. The art of protecting flat surfaces from the weather and exposing them...
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Embed YouTube Videos in WideScreen Format


Google has added some new options in YouTube that makes it easy for you to embed YouTube videos that are available in Widescreen 16:9 format. You can access these new options by clicking the customize icon next to the embed code as in the...
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On CRM and User Acceptance Testing...


Having sat through countless sales presentations over the years where vendors have rhapsodized about their carefully honed implementation methodology I can observe that the reality rarely measures up to promise of the...
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Negative Churn


We just closed another great quarter at Intacct, and I'm extremely proud to report that we had 100% customer retention for our direct sales channel the quarter. This is no mean feat for a business of our size and growth - more than 2,500 customers...
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What we can learn from KIPP


KIPP is the network of public charter schools that stands at the vanguard of America’s burgeoning education-reform movement. The acronym means, “Knowledge is Power Program”; the motto is “Work Hard. Be Nice.” That’s also the title of an important...
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